Just sold a mattress to someone but now they want a refund, saying there’s mold. I don’t feel like it’s mold. What should I do?
Dealing with customer complaints regarding the products you sell can be a challenging but crucial part of running a business. In the case of selling mattresses, where customer satisfaction is intimately linked with health and comfort, the stakes are particularly high. Navigating these waters effectively can prevent potential reputation damage and ensure customer trust and…